At ROEN, every order is packed with care to ensure your handcrafted soaps arrive safely and ready to enjoy.

​

​

Order Processing

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends or holidays will begin processing on the next business day.

• During product launches, holidays, or promotional events, processing times may be slightly longer.

 

Shipping

• We currently ship within the United States.

• Shipping rates are calculated at checkout unless otherwise stated.

• Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.

 

Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout. While most orders arrive within a few business days after shipment, delivery dates are estimates and cannot be guaranteed.

 

Incorrect Shipping Information

Please verify your shipping address before placing your order. ROEN is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

 

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at [your email address]. We'll work with you and the shipping carrier to resolve the issue as quickly as possible.

 

Returned Packages

Packages returned due to an incorrect address, failed delivery attempts, or refusal of delivery may be subject to additional shipping charges before being reshipped.

 

Questions?

If you have any questions about your order or shipping, we're happy to help. Contact us at [your email address], and we'll get back to you as soon as possible.