Refund Policy

Last updated: August 21, 2026
 

We stand behind every bar we make.

Because our products are handcrafted personal care items, all sales are final. We don't accept returns or exchanges on opened or used bars — that's just the nature of soap.

That said, if something is wrong, we want to know.
 

If your order arrives damaged or incorrect

Contact us within 7 days of delivery. Send us your order number and a photo of the issue and we'll make it right — either a replacement or a refund, our call based on the situation.

We're a small family business. We're not trying to hide behind a policy. If we made a mistake, we own it.

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What we can't cover

• Bars damaged after delivery

• Orders where the wrong address was provided at checkout

• Reactions due to a known or unknown allergy — please review ingredient lists before purchasing

• Change of mind after an order has shipped
  
  Shipping issues

If your order is lost in transit, contact us and we'll work with the carrier on your behalf. We're not responsible for carrier delays, but we won't leave you hanging either.

Questions?

Reach us through the contact form at roensoap.com. We get back to every message.